I have a question that was not answered here. How do I contact customer service?Please feel free to send a message via the Contact Form or call 720 432-4438 and I will respond as quickly as possible.What methods of payment do you accept? I welcome payment via VISA, MasterCard, Discover and American Express securely onsite through Braintree; PayPal or; US Postal Service Money Orders. Please be sure to visit the Payment Options page for IMPORTANT details.When will my credit card be charged?With the exception of card payments processed through PayPal, your credit card will not be charged until your order is ready to be shipped.What about my personal details and credit/debit card information, are they safe with you?When you enter the necessary information to complete your purchase(s) all information is collected via secure server software (SSL) that encrypts your personal information, preventing it from being accessed or read by a third party. Unless given to me for phone orders, I personally do not have access to credit card information. Please refer to the Policies & Privacy page for additional information.Also, keep in mind that, even though Dezign Zoo Animal Emporium's e-commerce host, all payment processing providers and myself take reasonable steps to protect your information, online security is something that everyone has to work at to make e-commerce safer. For more information about protecting your security please visit http://www.consumer.ftc.gov/topics/computer-securityDo your prices include tax?Currently I am only required to apply tax to orders that ship within Colorado at a rate of 5.775%What are your shipping charges?Shipping is charged based on the weight of your purchase(s) and the ship-to address. Please view the Shipping & Returns page for more information.PLEASE NOTE: The weight of single items includes packing materials therefore, if multiple items are purchased and the combined weight is less than what you were charged for, a cost adjustment and/or refund will be made after your order ships.When will my order ship?Generally, I am able to ship orders within one (1) business day of purchase, same day and Saturdays whenever possible. During the holidays however, it may take a little longer but rarely* more than two (2) postal service business days.*It takes a lot to stop me however, I am located in an alpine environment and severe weather conditions could possibly cause some delay.How do I know if my order is on the way?When your order ships a notification* will be sent to the email address you provided. If you did not receive a notification within 3 days of placing your order, please check your spam folder and/or log in to your Animal Emporium account or, feel free to contact me.*NOTE: Unlike sellers on ebay and other online marketplaces, I DO NOT send shipping/tracking notifications until AFTER I have dropped your order off at the post office. Therefore, you won't be receiving notifications on Sundays or any other time the post office is not open.How long will it take for my order to arrive?Typically it takes 2 - 7 days for delivery depending on chosen shipping method and destination. During the holidays or, if there is severe weather anywhere between Dillon, CO and you, delivery delays should be expected. Nevertheless, if you ever feel your order is taking too long, please don't hesitate to contact me.NOTE: With the exception of USPS Express Mail delivery times are not guaranteed.I decided I don't want my purchase. Can I return it?If for some reason you decide you would like to return your purchase just contact me within two (2) days of receipt to let me know, follow the procedure detailed within my Shipping & Returns Policies page then, ship it back to me within 14 days. Refused orders/deliveries will not be refunded.My order arrived damaged. What should I do?Should your order or any items within it arrive damaged please inform me of any breakage immediately and be sure to retain the damaged piece(s) along with all packaging as you may be required to returned it/them for inspection. Please refer to my Shipping & Returns page for more information.Do you ship outside the United States?Due to cost and various shipping issues I have encountered in the past, I do not ship internationally at this time. Please note: If a proxy shipper is used to forward orders beyond U.S. borders, Dezign Zoo™ can not be held liable for loss or damage.I placed a second order, why wasn't my Favorite Animal Lover Discount applied?Favorite Animal Lover Discounts are linked to the email address associated with your account. If you place a new order using an email address that is different than the one you used when you placed your first order and/or you did not set up an account, the discount will not be applied. Be sure to contact me if you did use the same email address but still didn't receive your discount.I found a coupon code on the internet but it doesn't work. Why?There are several sites that publish Dezign Zoo Animal Emporium coupon codes without my permission and/or knowledge and don't bother to include expiration dates. Active coupons are limited time only and, though I occasionaly post coupons on Twitter and Facebook, most legitimate coupons are either sent via email and/or posted within Dezign Zoo Animal Emporium. Also, check the spelling - if the coupon is for Design Zoo Animal Emporium it is definitely bogus.Who is Dezign Zoo? Please visit the About Dezign Zoo page for details.Where are you located?Dillon, Colorado.Do you have a brick and mortar store?At this time Dezign Zoo™ is an online only business.What are your hours of business?Dezign Zoo™ is a one person operation and since I often have to leave my "store" to drop orders off at the post office, shop for supplies, etc., it really isn't possible to have set hours. However, I do take customer service very seriously and will always reply to emails and return phone calls as quickly as possible - usually within only a couple of hours.