Shipping & Returns

SHIPPING: Orders are shipped INSURED with Delivery Confirmation or Tracking. Shipping is based on weight and combined for multiple items. Excessive shipping charges are refunded. Orders will ship within 1-2 postal service business days. Delivery within the Continental United States generally takes 2-6 business days depending on destination and chosen method however, delivery delays are possible and should be expected during holiday and heavy volume shipping periods. Large orders may be shipped with Signature Confirmation at no additional cost.

IMPORTANT - PLEASE NOTE: If you have unusual delivery circumstances (ie: you may not be home to accept delivery, a secure drop-off site is unavailable, your mailbox is not large enough to hold packages or, you have previously experienced problems with undelivered mail, etc.) please be sure to leave special instructions for your carrier where your mail is dropped off or, prior to remitting payment: (1) contact me and request the addition of Signature Confirmation at which time an additional cost of $1.95 will be added to your order and a revised invoice will be emailed to you or, (2) Request that your order be shipped via UPS with Signature Required and a revised invoice will be emailed to you.

GIFT BOXES: Not all items are gift boxed. If you would like an item gift boxed, I may be able to provide one for an additional charge. Please keep in mind this may delay shipping time. Some items do include a Gift Box option at checkout.

• ALL MERCHANDISE IS IN-HOUSE AND READY TO SHIP - NEVER DROP-SHIPPED! •

FLAT RATE and FREE SHIPPING Specials:

• For orders totaling $35.00 or more you will have the option of a flat shipping rate of only $6.95!*

• Spend just $74.95 and I will ship your order for FREE!*

*IMPORTANT: These rates are for Standard USPS Ground Shipping to destinations within the Contiguous United States only. Other shipping methods are also available so you must choose special flat rate or free shipping from the drop-down menu. When making your shipping method selection please keep in mind that UPS does not deliver to post office boxes.

• 5% FAVORITE ANIMAL LOVER / RETURN CUSTOMER DISCOUNT -
You will be given the option to create an account at checkout when you place your first order. Log into your account prior to placing future orders and a 5% discount will be automatically deducted. Discount is not applied to shipping charges. Discount is not applied to your account until after the first order has been processed. Generally, the return customer discount can not be combined with promotional discounts.

SAVE MONEY • SAVE TIME • SAVE GAS & REDUCE YOUR CARBON FOOTPRINT!
By purchasing multiple items at the same time you're not just saving time and money but saving energy and reducing waste as well. To do my part, whenever possible I purchase and/or use quality recycled and biodegradable shipping materials.

RETURNS: All items are guaranteed to be as described. Whenever possible, photographs of unique, non-production items will be of the actual piece you will receive. While I try to provide my own photos for all items, it may be necessary to use stock photos from the manufacturer therefore, item received may have slight variations in color and finish. Please refer to the "more details" portion of item descriptions for additional information.

If you are dissatisfied with your purchase(s) for any reason you may return it.

Return Procedure:

• Contact me within two (2) days of receipt of your purchase to initiate a return.

• I will email you instructions for returning your item(s).

• Ship the unused item(s) in the original packaging (unopened if shrink wrapped) to the address given to you with my return instructions within 14 days of purchase.

• A refund (less original shipping costs) will be issued upon receipt of the original undamaged item(s).

PLEASE NOTE:

• Original shipping costs are refunded only if the return is for; defective products, products that were not as described or, incorrect orders.

• Returned products are your responsibility. I suggest using a trackable shipping method and purchasing insurance for items of high value.

• Some items may be excluded from this guarantee. Please check the product description before you place your order.

• Design Zoo™ is a Micro-Business and unfortunately, I do not do the volume of sales that would afford me to provide full refunds on discretionary returns like many of the bigger retailers can. I appreciate your understanding.

• Shipping charges and a 10% restocking fee will be deducted from order refund for orders returned without a Return Authorization.

• Refused orders or orders not received due to no fault of Dezign Zoo Animal Emporium and/or the US Postal Service/UPS will not be refunded.

• If you received free shipping with your order, the actual, original shipping charge will be deducted from your refund.

If the return is a result of my error or an item was grossly misrepresented, I will refund the price of the salable item(s) plus shipping costs.

DAMAGED MERCHANDISE: Although I take exceptional care in packaging each and every item/order, accidents do happen therefore, all orders shipped via USPS are insured by U-PIC. Orders shipped via UPS include UPS insurance. Should your order arrive damaged, inform your carrier of the damage, obtain documentation if possible then contact me immediately for claim protocol. Please be sure to retain all packaging and packing materials as received as it will be necessary for you to either present the package to the Postal Service or return the entire order to me.

LOST ORDERS: In the event that you believe your order was lost while in transit, please obtain a copy of the Delivery Confirmation or Tracking information and immediately contact Dezign Zoo™, your carrier and/or the USPS or UPS Office closest to you. I will do my very best to assist in locating your order however, a 45 day waiting period is required before insurance claims can be issued for lost parcels.

INTERNATIONAL SHIPPING: Due to increasing costs, delivery and payment issues I no longer ship outside of the United States. - Design Zoo™ can not be held liable for mishandling or misdirection by proxy shippers.

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Shipping & Returns